Free Delivery  A FAMILY BUSINESS with the best customer service Family Business  CALL US on 07811 240 279 Call Us  EMAIL US on info@hatsmybaby.co.uk

Terms and Conditions

Please note that on placing an order within the website you agree to be bound by these Terms and Conditions. As we reserve the right to make changes to these and our website at any time we would recommend that you check back to this page regularly. Also, please print and keep a copy of these terms for your future reference.

1 Ordering, Pricing and Payments

Ordering through Hats my Baby couldn't be easier. Have a look through our shopping pages, place an order and your payment will be processed through Sagepay, a secure method of payment. Payment will be taken on receipt of your order.

On receipt of your order we will email you to acknowledge receipt. This does not constitute acceptance of your order. The contract is complete when the goods are dispatched to you. We are under no obligation to accept your order but would do so under normal circumstances where an item is available and your card payment is approved.

All prices quoted are in pounds sterling and we reserve the right to change our prices without prior notice. All prices quoted are exclusive of any delivery charges. Please see our Delivery page for more details.

VAT is zero rated for baby clothing and therefore isn't payable on any of the clothing articles you purchase from us.

We will not be held responsible for any typographical errors, for example incorrect pricing. If this occurs we will contact you with the correct pricing information and provide you with the option to cancel your order should you wish to do so.

2 Processing Orders and Delivery

We will aim to process and dispatch your order within 48 hours of receipt and payment, subject to availability. Delivery will be by Royal Mail First Class which usually takes 1 day but please allow 3-5 days in case of delay. All deliveries will be made to the address specified by you in the order.

If you are making an order from outside of the United Kingdom, please see our or telephone us on 07811 240 279.

3 Our Returns Policy

 As a small family run business we pride ourselves on offering excellent customer service. With that in mind we offer a simple returns policy.

If you decide you no longer want an item we will be happy to offer an exchange or full refund provided you notify us of this in writing within 7 working days of receipt of the item. The item must then be returned in its original condition and packaging, with all labels intact so it is saleable. We will not accept an item if there is any indication that it has been used ie soiled, odorous or washed. On receipt of the item in its original condition we will process your refund or exchange within 30 days.

In order to speed this process up please email us at   in order to advise us of return, the reasons for it and whether a refund or exchange is required. We are happy to refund the original postage and packaging costs but you will be responsible for the costs of return and the postage and packaging costs of any alternative item required. We would also advise that when returning items to us you should obtain proof of posting from your post office as we will not accept responsibility for any loss or damage to the items during transit/return.

Items should be returned to us at:

Hats my Baby

Arlington Grove

Cramlington

Northumberland

NE23 3GZ

4 Faulty Items 

 We have every confidence in the excellent quality of our products but in the unlikely event that a purchased item is faulty we are happy to offer an exchange or a full refund if preferred. To notify us of a fault, please do so within 28 days of receipt of the item via email providing your name, address and nature of fault. In the case of faulty items we will offer a full refund or exchange within 30 days of the faulty item being received by us. In the event that a full refund is required for faulty goods we will also refund the original postage and packaging costs as well as the cost of return. If an exchange is required we will refund the cost of return and send the new item free of packaging and postage costs.

5 Cancellation of Orders 

 If you wish to cancel an order prior to it being received by you, please contact us immediately by either telephone or email providing all details of your order and we will make the necessary arrangements to cancel your order. Unfortunately due to our quick processing times it may be that your order has already been dispatched. If that is the case then please return the item to us within 7 days as per our normal Returns Policy as set out above.

6 Availability

All of our goods are subject to availability and unfortunately some times there may be a delay in obtaining new stock which is out of our control. In such circumstances we will contact you as soon as possible with an alternative estimated dispatch date or the option to cancel your order. We will not be liable for any losses, costs, damages, charges or expenses incurred by any delays.

7 Compliments or Complaints 

 We strive to provide the very best products and the very best customer service but if we do get it wrong or right please let us know. You can email us at , or alternatively telephone us on 07811 240 279.

8 Photographs and Descriptions

We make every effort to ensure that all photos and descriptions used on our website are accurate but slight variations in colour and size may occasionally occur.

9 Copyright and Other General Matters

All content of this site is the property of Hats my Baby and may not be used without our express prior written permission.

Within our website we may link to other websites which we think you may find useful. We have no power or control over these websites and will not be liable for the content of them or any loss or damage arising from your use of them.

These terms and conditions shall be governed by the laws of England and you agree to submit to the non exclusive jurisdiction of the English courts. We are required by law to inform you that sales can only be concluded in English and that no public filing requirements apply.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


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